Warns Community: Tech Support Scams Can Be Confusing

In a cautionary tale that highlights the growing threat of tech support scams, Sylvie Leber, a local artist known for her work in painting and music, has come forward to share her experience after falling prey to a sophisticated fraud operation.

The incident underscores the importance of cybersecurity vigilance and the need for public awareness to combat such scams.

Leber recounted the events that led to her being defrauded of $20,000, a significant portion of her savings. "I received a phone call from someone claiming to be from the NBN, informing me about an upgrade in my area and scheduling a technician visit," she explained. Trusting the caller, she followed their instructions to download an application called AnyDesk, unknowingly granting them remote access to her computer.

Within an hour, Leber discovered that her savings had been wiped out. "I was in shock and disbelief. It was a horrifying realization," she said. In the aftermath, she described feeling a mix of shame and a loss of confidence, emotions that required professional counseling to address.

Fortunately, Leber received critical support from her daughter and a friend working in cybersecurity. They assisted in securing her devices and changing all her passwords, a move that provided some relief in the wake of the incident.

The artist's experience serves as a stark reminder of the tactics scammers use to exploit unsuspecting individuals. As a result, she is determined to raise awareness and prevent others from falling victim.

"The more we understand how scammers operate, the better we can protect ourselves," Leber emphasized.

To help others avoid similar pitfalls, experts recommend several preventative measures:

1. Verify Caller Identity: Always confirm the credentials of those making unsolicited calls. Contact companies directly using official numbers to verify any claims.
2. Exercise Caution with Downloads: Be wary of requests to install software or provide personal information, particularly over the phone.
3. Enhance Cybersecurity Practices: Regularly update passwords and enable two-factor authentication. Ensure personal data remains secure.
4. Educate and Share Experiences: Discussing incidents and sharing knowledge can empower others to recognize and avoid scams.

The community is urged to remain vigilant and informed, as awareness is a crucial defense against fraud. Sylvie Leber's story is a powerful testament to the impact of scams and the resilience required to overcome them. Her message is clear: "Stay informed, stay secure, and let's protect each other from these threats."

You can report scams to our Live Scam Tracker Here