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Be cautious about callers claiming to 'protect' your internet banking
Scammers are contacting Bank Australia customers, trying to get access to their internet banking by pretending to 'protect' customers from scams.
Recently these are becoming more persistent and long-term, sometimes involving multiple calls. Red flag phrases to listen out for: "Andrew from the UK" calling you; and once they've gained access "Don't log in to your account now, as it will tip off the scammers.
"If you're concerned, hang up and contact Bank Australia to report through our trusted phone number 132 888 or via secure mail in your internet banking or app. Never give anyone your log in details or one-time password (OTP). Bank Australia will never ask you for these details in a call or text message.