Scam alert: be cautious of pop up messages requesting log in access to your computer or bank accounts‍

We are receiving reports of scammers targeting customers by using website pop-ups aiming to compromise your personal information and bank accounts.

Be cautious of pop-up windows that show error messages – they could be scams. Scammers are using fake logos to impersonate legitimate support services, and mimicking genuine error messages. These tactics create a false sense of urgency. The messages will claim to warn you of a security breach on your device. Scammers want to manipulate you into calling a deceptive helpline where they can request remote access to your device, or payment.

Bank Australia and other reputable organisations will never ask for payments through gift cards, cash reload cards, or wire transfers. Additionally, we will never request remote access to your device.Remember:

1. Exercise extreme caution about granting remote access, and always check that any request is genuine.
2. Regularly update your antivirus software and conduct comprehensive device scans following encounters with suspicious pop-ups.
3. Strengthen your online defences by enabling your browser's pop-up blocker feature.
4. Bear in mind that caller IDs can be manipulated by scammers, making them appear authentic. Maintain a critical eye.
5. If you're not sure about a request, reach out directly to the company through official communication channels. Never use contact information from a pop-up.
6. Your financial privacy is important to us. By staying informed and vigilant, you can stop scammers and protect your accounts and your personal information.