Scammers often impersonate widely used services such as DocuSign to steal credentials and gain unauthorised access to accounts. To increase the credibility of these impersonations, attacks may include names of bank staff. These emails are not from CommBank.
If the email is unexpected, and the layout and branding is inconsistent with DocuSign, it could be a scam.
If you’re ever unsure whether an email is legitimate, contact us www.commbank.com.au/contactus or through your Relationship Manager. If you think an email might be a scam, report it to us by forwarding to hoax@cba.com.au, then delete the message.
For more information about how to recognise DocuSign fraud visit https://www.docusign.com.au/blog/how-docusign-users-can-spot-avoid-and-report-fraud
