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Westpac Bank: Be Careful with Protect SMS Code – Scams

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Be alert to unexpected SMS Code change messages.

This scam SMS claims your Westpac Protect SMS Code has changed. Scammers often use genuine wording from organisations in an attempt to appear legitimate, but make small changes to links or phone numbers to avoid recipients identifying the scam.

Be aware – If you call the number in this message, you will not be speaking with Westpac. It will be a scammer. They are likely to request your personal or banking information. Do not provide any of this information. Just hang up.

Never share any Online Banking Security Codes with a third party, not even callers who claim to be Westpac. We will never ask you for this information.

Remember – If you have received an email, SMS or other request that you have identified as potentially fraudulent or a scam account, it’s always a good idea to report this through to us, before deleting it from your inbox and deleted items or your device. 

Forward a copy to hoax@westpac.com.au or 0497 132 032.

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